





Frequently Asked Questions
Where is my package?
Where is my package?
Once your order has been placed, we typically take 1 to 2 business days to process it. After dispatch, delivery within the United States usually takes 3 to 6 business days.
If your package hasn’t arrived within this timeframe, please don’t hesitate to contact our customer service team.
Where can I find my tracking code?
Where can I find my tracking code?
As soon as your order has been shipped, you’ll automatically receive a Track & Trace number via email.
Tip: Be sure to check your spam or promotions folder, as the email may have been filtered there.
Please note that the tracking link may take a short while to activate.
Which payment methods do we use?
Which payment methods do we use?
We use the following payment providers:
- Mastercard
- Visa
How can I track my order?
How can I track my order?
You can track your order using the Track & Trace code that was sent to your email. Simply enter this code on our Track Your Order page to see real-time delivery updates.
Not happy with your order?
Not happy with your order?
No worries — we want you to be completely satisfied.
If you’d like to return an item, please refer to our Return Policy page for full instructions.
Still need help?
Still need help?
If your question isn’t covered here, we’re here for you:
Email: info@gaminata.com
Phone: +1 (717) 946-8710
Address: 4840 Maidu, NV 89523, Reno, Nevada, United States
Store name: Gaminata
Company Name: Velvas Time Inc.
Monday to Friday: 09:00 to 18:00
We do our best to respond to your email within 48 hours.
(GMT-08:00) Pacific Standard Time (Los Angeles)